Don't worry. If you realize you've lost your MasterCard card or if it was stolen, contact one of our customer service agents as soon as possible. You can reach them at the numbers below, 24 hours a day:
Montreal area or collect call from outside Canada: 514 281-3159
Toll free in Canada and the United States: 1 800 361-0070
* Certain browser requirements are needed to access National Bank Internet Banking Solutions. Please consultthe Browser Requirements for Internet Financial Services section under ABCs Security at www.nbc.ca 1 Subject to National Bank credit approval
To obtain a PIN for your MasterCard or change your existing PIN, simply go to any National Bank branch.
One of our customer service representatives will give you a temporary PIN and you will then have 30 minutes to go to an ABM and change it using the "PIN selection" option.
Download and complete the enclosed balance transfer form and return it by fax at 514-394-8772 or 1 866-394-8772. You can also call one of our representatives to ask for a balance transfer form to be sent to you: 514 394-1427 or 1 888 9MYCARD.
1 Bank reserves the right to refuse any balance transfer. Unless you have signed up for a reduced rate, all balances transferred and cash advances will be subject to the regular annual interest rates in effect for the card issued. * Certain browser requirements are needed to access National Bank Internet Banking Solutions. Please consultthe Browser Requirements for Internet Financial Services section under ABCs Security at www.nbc.ca
Available on Edition card only : For as little as $20 a year, you can reduce the annual interest rate applicable to your card. It's a great way to cut down on your interest charges.
Consult the table below for the different rates applicable to National Bank MasterCard cards.
Edition
Business
and PREMIA cards
Applicable reduced rate on purchases
Applicable reduced rate on balance transfers and cash advances
For added protection and peace of mind, credit card payment insurance is a wise investment. This insurance gives you optional protection that covers your minimum monthly MasterCard payments or your entire balance, depending on the situation.
MasterCard Secure CodeTM is a free service that offers added protection for your online purchases. Your Secure Code is a confidential code known only to you and your financial institution. You have to enter this code each time you want to make an online purchase from a participating merchant.
› Subscribe in a secure environment
› To know more
In the coming years, National Bank will be adding a microchip to its debit and credit cards to make them "smart". This new technology will increase the security of transactions carried out at point of sale terminals and ABMs.
Simplify the management of your mail while contributing to the preservation of the environment by receiving your bills and statements electronically through the online billing service offered on the Internet Banking Solutions. No more paperwork!
All the time, thanks to a secured electronic mail box, you will be able to:
Receive online your MasterCard Statements as well as all your other bills and statements (chose among more than 200 shippers). No more paperwork!
Pay online if you wish
File your bills and statements for a period of up to 7 years