Customer Service

TelNat gives you more than access to efficient Telephone Banking Solutions. You can also get answers to all your questions, as well as information on your banking affairs and sound advice when you need it, from 6 a.m. to midnight, 7 days a week.

Even if you have not signed up for TelNat, you can still call us to:

• request a stop payment
• notify us of a change of address
• prepare a bank draft, money order or travellers cheques
• trace a transaction on your account
• obtain exchange rates
• check our business hours and the location of branches or banking machines
• order cheques
• request copies of statements (bank accounts, etc.)
• sign up for a Flat-Fee Banking Solution Package
• obtain overdraft protection
• obtain an income tax receipt
• obtain a copy of loan statement
• obtain information about personal loans, mortgages and Flex Lines.

If you have questions about new investments, RRSP renewals, or any other financial products or mutual funds we have on offer, our financial services managers will be pleased to answer them.